To see the other subscriptions, sign out and sign back in using the other MSA. It's possible that you have multiple subscriptions, such as a Professional or Enterprise subscription and a Visual Studio Dev Essentials membership, and they're associated with different email addresses. You're logged in with a different Microsoft Account.If you're able to sign in to the subscriptions portal at but can't see your subscription, there are two common causes: Where is it?Ī: Many users have more than one subscription. If that's unsuccessful, you can reach out to our subscriptions support team for assistance. If you use several different email addresses, it's possible that you're trying to sign in with the wrong one. Subscription admins may have modified your subscription.Īt this point, the "Benefits" page should be displayed.įrequently asked questions Q: I'm unable to sign in using my work or school email address.Ī: The most common cause of sign-in problems is attempting to sign in with an account that's different from the one associated with the subscription. This will be the case for many subscribers who have used Visual Studio subscriptions (formerly MSDN) in the past.
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